HOW DO I CANCEL MY ORDER AT BASICS LIFE

What is Basics cancellation policy?
You can cancel an order until it has not been packed in our warehouse, through the website. This includes items purchased on sale. Any amount paid will be refunded back into the original payment method that was used at the time of placing the order.

Can I modify the shipping address of my order after it has been placed?
No, You can contact our customer relationship department for further details on this at customercare@basicslife.com or 1800 4194 270 ( 10am to 6pm ) Monday to Saturday.

How do I cancel my order?
Click on my Account and select my orders and select the order(s) you placed that you wish to cancel.

HOW DO I RETURN/EXCHANGE AN ITEM AT BASICS LIFE

How do I return an item?

  • Go to: My Account – My Order – Select Return (Under Links).
    Once submitted, you will receive an email confirmation for the request. We will schedule the pick up from the delivered address. Please ensure that product is unused and in original condition. Use our Return Bag to pack (Return address printed). Include all price tags, labels, original Packing and “Return Form” along with the product.
  • In case if we can’t pick up the item from your location, you can ship it back to us. We will reimburse the shipping charges as equivalent shopping voucher against the original receipt. For exchange request, you will receive an “Exchange Coupon” by mail and message. Kindly use the code for your new purchase. Coupon is valid for 90 days.

How long do I have to return an item?
Returns can be made within 30 days from the date of purchase.

Do I have to pay anything to return my items?
Returns at basicslife.com are always free of charge. If you have used your own courier to return the product, we will give you equivalent shopping voucher.

When do we not accept returns?
Returns are not accepted for brief and customized Products

How will I receive my refund?
The money will be refunded in the same way the payment was made. We will refund the Credit Card or Net-Banking account if the payment was by Credit Card or Net-Banking, We will initiate the process of refunding after we have received the product. If you have paid by cash, you will get a cheque sent to your address, for that value.

When will I receive my refund?
Typically, refunds are credited to your account within 5 working days. This varies from bank to bank, we cannot be held responsible for any delays in crediting the Cardholder’s credit card account since this falls in the Cardholder’s issuing bank’s purview.

Exchange Coupon 2 Working days.
Cr. Card/Net Banking 7-9 Working days.
Cheque 7-9 Working days.

 

What should I do if the refund amount is incorrect?
Contact customercare@basicslife.com and we will solve the problem as quickly as possible.