FAQS

How do I create an account at basicslife.com?
You can easily create your own basicslife account by creating a username and password to the site. We recommend that you use your email address as username, to make it easy to remember. If you don’t have an email address you can create your own username. Please make sure that your password is at least 6 digits.

Why do I have to create an account at basicslife.com?
When you log in to your account, your personal details are already stored so that you don’t have to enter them again when placing a new order. You also have access to My basicslife.com, where you can get a full overview of your account, order history and personal details. Customers need to first create an account before placing an order at basicslife.com.

I forgot my password/username – can you help me?
If you forgot your password, just click the “Forgot password” link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email.

How can I find out more about basicslife.com?
You will find general information, at the bottom of the footer navigation see the about us you can click the about us and see the more information.

 

GENERAL INFORMATION

In which countries is it possible to shop online?
We are delivering only in India.

Are the online store prices the same as those in my usual Basics Life store?
Yes, but if there are any differences between the prices shown on the website and the price tags of the garments themselves, the correct price will always be that marked on the price tag.

Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. In rare cases, one or more product(s) in your order might go out of stock. You will receive a refund in such cases.

Will I receive the same product that I see in the photo?
Yes, except in the case of products which are handcrafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Basics Life latest new products and offers?
Yes. Please click on the Newsletter link on the bottom of the page and enter your email address.

Can I cancel my Basic life Newsletter subscription?
Yes, by clicking on the unsubscribe button on your newsletter.

How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section by clicking on the forgot password link and be entering the email address you used to register the account. You will receive an email with your new password.

How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our customer service.

 

PAYMENT

How do I make a payment for a Basics Life purchase?
Basics Life offers multiple methods to make payments for your order: Credit Card & Debit Card (including American Express), Net Banking, Gift Voucher and Cash on Delivery. All Credit/Debit card details remain confidential and private. Basics Life’s trusted payment gateways use SSL encryption technology to protect your card information.

Are there any hidden charges when I make a purchase on Basics Life (Octroi, Sales Tax)?
All Prices mentioned against the product are net prices inclusive of taxes and duties when you make a purchase with Basics Life. We offer free delivery for all purchases.

What is Cash on Delivery?
Cash-on-Delivery (C-o-D) is an alternate method of purchasing from us, other than Online (By Credit/Debit card and Netbanking). In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance.

Are there any hidden terms and conditions for a C-O-D purchase?
To be eligible for COD Purchase, your purchase amount has to be about Rs 799. The maximum order value for a C-O-D payment is Rs. 50,000. It’s strictly a cash-only payment method; Gift Vouchers or Store Credit cannot be used for C-O-D orders. Please note, we do not accept foreign currency as payment against a COD order.

How do I pay using a Credit/Debit card and is it safe?
We accept all VISA, MasterCard and Amex cards – only Indian cards are supported and not International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value – found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Basics Life and our trusted payment gateways use SSL encryption technology to protect your card information.