Toll Free1800 4194 270 ( Toll Free ) Monday - Saturday 10 AM - 6 PM Customercarecustomercare@basicslife.com

Welcome

How do I return an item?

  • Go to: My Account - My Order - Select Return (Under Links).

    Once submitted, you will receive an email confirmation for the request. We will schedule the pick up from the delivered address. Please ensure that product is unused and in original condition. Use our Return Bag to pack (Return address printed). Include all price tags, labels, original Packing and “Return Form” along with the product.

  • In case if we can’t pick up the item from your location, you can ship it back to us. We will reimburse the shipping charges as equivalent shopping voucher against the original receipt. For exchange request, you will receive an “Exchange Coupon” by mail and message. Kindly use the code for your new purchase. Coupon is valid for 90 days.

How long do I have to return an item?
Returns can be made within 30 days from date of purchase.


Do I have to pay anything to return my items?
Returns at basicslife.com are always free of charge. If you have used your own courier to return the product , we will give you equivalent shopping voucher.


How will I receive my refund?
The money will be refunded in the same way the payment was made. We will refund the Credit Card or Net-Banking account if the payment was by Credit Card or Net-Banking, We will initiate the process of refunding after we have received the product. If you have paid by cash ,you will get a cheque sent to your address, for that value.


When will I receive my refund?
Typically, refunds are credited into your account in 5 working days. This varies from bank to bank, we cannot be held responsible for any delays in crediting the Cardholder's credit card account, since this falls in the Cardholder's issuing bank’s purview.


Exchange Coupon - 2 Working days.
Cr. Card/Net Banking - 7-9 Working days.
Cheque - 7-9 Working days.

What should I do if the refund amount is incorrect?
Contact customercare@basicslife.com and we will solve the problem as quickly as possible.