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In which countries is it possible to shop online?
We are delivering only in India.

Are the online store prices the same as those in my usual Basics Life store?
Yes, but if there are any differences between the prices shown on the website and the price tags of the garments themselves, the correct price will always be that marked on the price tag.

Are out-of-stock items restocked?
If an item is out of stock, we will try to restock it as soon as possible. In rare cases, one or more product(s) in your order might go out of stock. You will receive a refund in such cases.

Will I receive the same product that I see in the photo?
Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.

Is it possible to receive periodic information via email about Basics Life latest new products and offers?
Yes. Please click on the Newsletter link on the bottom of the page and enter your email address.

Can I cancel my Basiclife Newsletter subscription?
Yes, by clicking on the unsubscribe button on your newsletter.

How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the Log in section by clicking on the forgot password link and entering the email address you used to register the account. You will receive an email with your new password.

How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, please contact our customer service.